APA Style
Lovelock, Christopher. (2011).
Services Marketing: People, technology, strategy .
New York:
Pearson International.
Chicago Style
Lovelock, Christopher.
Services Marketing: People, technology, strategy.
New York:
Pearson International,
2011.
Buku.
MLA Style
Lovelock, Christopher.
Services Marketing: People, technology, strategy.
New York:
Pearson International,
2011.
Buku.
Turabian Style
Lovelock, Christopher.
Services Marketing: People, technology, strategy.
New York:
Pearson International,
2011.
Buku.